FAQ

What is swaplet?


Swaplet is the only free home swapping platform. We create a way for people to connect and share their properties. We aim to change the way people around the world travel while supporting P2P economy and sustainability.




Is the platform free? How do you earn money?


Yes, the platform is free. Our business model is based on a Freemium method - the basic functionality will be free with limited actions per day. Users who want to enjoy advanced and unlimited functionality will be able to get a premium subscription that will be available in later stages.




Is home swapping safe?


Most of the veteran home swapping services, such as ‘HomeLink’, report that during the years of activity, there has never been a report of theft or vandalism. Think about it for a second, would you ever consider harming a property knowing that its owner is currently living in yours? If you fear for your valuables, you could lock them in an off-limit area of the house.




How does home swapping work?


1. Complete your profile and list your property. 2. Fill in the swap preferences - places you want to visit, available dates and the desired property specifications. 3. We will generate a matching percent with other swappers and show you the results, from which you can choose to engage. 4. You negotiate with relevant swappers about the suitable dates and set of guidelines. 5. Achieve a mutual agreement. 6. Get ready for your trip!




What are the chances to find a match?


Finding a match depends on your flexibility and the number of listings on the platform - We count on our users to take an active part in growing the community.




Do I have to be the property owner to sign up?


We allow rented properties in the platform. sub-leasing is valid if you are getting paid, and in our solution no money is being transferred, same as having a guest stay over. However, this should not be taken as legal advice and it is up to you to make sure that any 3rd party persons such as the landlord or roommates are informed. We do not take any responsibility regarding issues that may arise in that manner. For more information please refer to our terms & conditions.




Do I have to swap the whole property?


No, you can list a private room in a shared space as well. However, it is up to you to make sure that any 3rd party persons such as the landlord or roommates are informed. We do not take any responsibility regarding issues that may arise in that manner. For more information please refer to our terms & conditions.




What happens if I have issues with the swap / swapping partner?


As a platform, we provide you with a way to find and connect with other swappers. Any agreements being made between two parties are private and specific to them and we do not take part in any agreements. Thus, any issues that may inflict before, during or after the swap shall be resolved by the two parties. For more information please refer to our terms & conditions.




Is my data stored safely?


Your private data is kept according to industry standards and GDPR. For more information refer to our privacy policy.




Do my swapping partner & I have to swap at the same time?


Yes. Currently, we do not support any exchanges in the method of points or payments, only free 1:1 exchanges.




Do I have to list a property to explore the platform?


No. you can explore the platform initially by registering and providing basic information. However, we will not be able to generate any relevant results for you, and you will not be able to complete a swap until you have listed your property.




Will there be a desktop version of swaplet?


Swaplet is a mobile-oriented platform. However, we intend on providing a web platform shortly.




Can I list more than one property?


No, any user could list one property currently.




Can I swap cars as well?


Yes, assuming that the law provides in the given country and you have your swapping partner consent. Don’t forget the insurance and other bureaucracy issues.




What do I need to consider before making a swap?


Here are some best-practised topics to consider: key transfer, amenities special instructions, off limited areas, cleaning & maintenance, things you need to bring, neighborhood guidelines, pets, vehicles, etc. for further information please refer to our blogpost “Ddon’t forget to check this list before you swap homes”.




How does COVID-19 affect swaplet?


Swaplet is a great solution for domestic vacations, which is the best short-term option for people who want to travel. Countries will open up their gates gradually and allow tourist arrival - you might consider planning your long-term vacation soon. In another manner, home swapping supports social distancing, as one of the alternatives might be a crowded hotel with a high volume of tourists coming and going. Unlike in hotels, determining the sanitization level is up to you and your swapping partner.